Leading metrics for interactive project teams
You have the tech, you have the geeks, you have the vision and you even have the clients waiting. The project to implement kicks off with bursts of enthusiasm and then risks crashing half way through an important exhibition or product launch. This happens, it happens too much, so we took a review of the design and implementation methods by interactive launch teams and have found some risk areas your business and consultancy team need to consider.
The metrics we offer here are equally valid for virtual reality and augmented reality teams, indeed they could easily be adopted by hard exhibition project teams also in education or cultural events.
Let us first accept a few assumptions. We take the broad view that your team has access to the correct equipment, hardware and software settings at code level and have sufficient competence with the programming aspects as required from the original design brief.
Number of errors reported in the field vs lab environments
Number of quality and system robust checks per week during project
Number and cost of misused equipment damaged during trials
Percentage of log in errors or privacy setting change at off site locations
Number of system restarts per session period (session defined in 30 minute user blocks)
Number of off design specifications accepted
Number of off design specifications applied
Percentage of error-free designs
Percentage of errors found during design review
Percentage of requests for engineering action open for more than 48 hours
Percentage simulation accuracy
Range of time to correct a problem
Percentage product service meets customer expectations
Percentage of profit lost from forecast to actual
You should notice we avoided many actual user experience metrics as a bias. We discovered from review that the above measures and metrics will help create the leading performance values to help establish improved or sustained user experience metrics.
Project teams have their own unique measures and metrics that apply to their function, these have been mostly avoided in this list to enable your team to generate the most free benefit from these metrics that apply to your display and use with interactive augmented reality or virtual reality tasks.
In the meantime, good luck and I hope this gave you the value your clients want from you.